Privacy Policy

1.1 Information You Provide: We collect information that you provide directly to us when creating or using an account on DairyFlow, or when corresponding with us by phone, email, or otherwise. This information may include your phone number for account authentication, business name and details, employee information, shop and customer data, inventory and transaction records, and payment information which is processed securely by our payment processor.

1.2 Information Collected Automatically: With regard to your use of DairyFlow, we may automatically collect technical information such as device information, browser details, IP address, operating system, and usage data including pages viewed, features accessed, and time spent on the application.

1.3 Information from Other Sources: We may receive information about you from our analytics providers, error tracking services, and other third-party service providers that help us operate and improve our services.

2.1 To provide and maintain our services, including processing your transactions, managing your subscription, and facilitating your dairy business operations such as inventory management, delivery tracking, and payment collection.

2.2 To send you technical notices, support messages, updates about changes to our services, and respond to your queries and feedback.

2.3 To undertake research and analytics for offering or improving our services, developing new features, and enhancing security and service quality.

2.4 To protect against fraud, abuse, and illegal activities, and to enforce our terms and conditions.

2.5 To comply with applicable laws, regulations, and legal processes.

3.1 Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as cloud hosting, data storage, payment processing, analytics, error tracking, and customer support. These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

3.2 Legal Obligations: We may disclose your information to law enforcement, government authorities, or other parties when required by law, legal process, litigation, or governmental request, or when necessary to protect our rights, safety, and property, or the rights, safety, and property of our users or others.

3.3 Business Transfers: In connection with any merger, sale of company assets, financing, acquisition, or any other transaction involving the transfer of all or part of our business or assets, your information may be transferred as part of that transaction. You will be notified via email or prominent notice in our application of any such change in ownership or control.

5.1 Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of such information.

5.2 Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

5.3 Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions such as compliance with legal obligations or resolution of disputes.

5.4 Right to Data Portability: You have the right to request that we export your data in a structured, commonly used, and machine-readable format.

5.5 Right to Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

6.1 How to Request Deletion: Send an email to contact.dairyflow@gmail.com with the subject line "Account Deletion Request". Please include the phone number associated with your DairyFlow account for verification purposes.

6.2 Data That Will Be Deleted: Upon confirmation of your deletion request, the following data will be permanently deleted:

• Your user profile and authentication data
• Business information and settings
• Employee records associated with your business
• Customer data and delivery records
• Product and inventory information
• Transaction and payment history
• Subscription and billing information

6.3 Data That May Be Retained: Certain data may be retained for legitimate purposes even after account deletion:

• Anonymized analytics data that cannot be linked back to you
• Financial records required for tax and legal compliance (up to 7 years as per Indian law)
• Data necessary to resolve disputes or enforce our agreements

6.4 Processing Time: We will acknowledge your deletion request within 48 hours. Your data will be permanently deleted within 30 days of request confirmation. You will receive a confirmation email once the deletion is complete.